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DQM

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7 East 3rd Street, New York, New York 10003 Tel (212) 505-7551

DQM Online Store & Site Information

Payment
For domestic orders we accept Visa, Mastercard, American Express and Discover credit cards and Paypal payments. For international orders we ONLY accept Paypal payments. You can use major credit cards through Paypal.
Sales Tax
We charge sales tax for orders shipped to addresses within New York State. Sales tax is 8.875% charged on items over $110. Orders shipped outside of New York do not incur any sales tax.
Shipping
For domestic orders we ship by UPS Ground only. Orders shipped to Hawaii, APO and PO Boxes will be shipped by USPS. International orders are shipped by USPS Express Mail Service or USPS Priority International Mail Service. We provide Priority Mail International as an option for those regions that EMS does not deliver to. EMS International delivery is usually 3-5 days from the date of shipment and provides full enroute tracking and insurance. Priority Mail International delivery is usually 6-10 days, but can take up to 3 weeks, from the date of shipment and provides a limited tracking number. We highly encourage you to use EMS shipping unless your region is not serviced by EMS. Shipping prices are calculated by weight to your destination and are provided at checkout. Please note international orders may be subject to additional taxes, fees, tariffs, and import charges levied by the destination country’s government and these are the sole responsibility of the customer. DQM is not responsible for any customs charges, taxes or fees and DQM cannot determine in advance the amount, if any, that will be charged.
Delivery
Orders will be shipped within 7 days of purchase pending item availability and credit card verification. You will receive an email to confirm your purchase, and a second email with a tracking number when your order has been shipped. Orders are processed during business hours (EST) Monday – Friday. Please allow up to 2 weeks for your order to arrive. It is your responsibility to ensure that your shipping address information has been entered completely and correctly. We are not responsible for missed deliveries following delivery attempts by UPS or USPS (or any carrier), and will not give refunds on these orders. If your package cannot be delivered and is returned to DQM, we will be happy to promptly ship it back to you – you will be responsible for the re-shipment costs. Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.
Return Policy
We do not provide refunds. We exchange only within 10 days from the date shipment is received. You may exchange for another item or store credit. You must email customerservice@dqmnewyork.com within 2 days of receipt of shipment for any problems with merchandise and/ or if you wish to exchange the item, before you return the item. Items to be exchanged must be returned in perfect, new condition with all original tags attached, in their original packaging, with the original packing slip. Items to be exchanged must be shipped in an appropriate mailing box or package, and mailed via a reputable shipping service that includes tracking. Shoes must be returned in their original box shipped within a larger shipping box; original shoe boxes that are damaged or have postal labels attached to them will not be accepted for exchange. For all returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. Items may not be returned/ exchanged in person at the DQM store in New York at this time. Please note SALE ITEMS or items marked FINAL SALE cannot be returned or exchanged. Please note we are not responsible for customers ordering incorrect or mistaken sizes or for orders placed by children using their parents’ credit cards without their parent’s permission and we are very sorry but cannot provide refunds or shipping related costs for these orders.
Product Information And Availability
Although we make every effort to keep sufficient stock of items listed on our site, we occasionally do sell out of certain products and sizes and cannot guarantee product availability. If we are out of stock of an item you have ordered we will notify you via email. We reserve the right to revise, discontinue, or cease to make available any of our products, or to cancel any order. We endeavor to display as accurately as possible the colors of products that appear on our site, however, as colors can vary on different monitor screens, we cannot guarantee that your monitor’s display of any color will be accurate.
Product Sizing

Fall/Winter 2013 Size Chart
DQM Summer 2014 Size Chart
Spring/Summer 2014 Size Chart
DQM Summer 2014 Size Chart
Privacy Policy
We respect your right to privacy. DQM will not share or sell your personal information with anyone. Any personal information collected by us during your visit to dqmnewyork.com will be kept private, secure and confidential, and stored for ordering/ shipping purposes only. During checkout on our online store you may choose to add your email address our mailing list; in this case we will use your email address to send you our regular newsletter emails. You may unsubscribe from these communications at any time by following the instructions in our newsletter emails.

SecurityIn order to protect and secure your personal information, dqmnewyork.com is protected by up-to-date firewall and advanced SSL encryption techniques. Any personal information given to dqmnewyork.com will be protected and will not be disclosed to any third parties.QuestionsIf you have any questions or concerns regarding our privacy policy, how to place an order on our website, or about an order already placed, you may contact us at customerservice@dqmnewyork.com.Website Contents And Conditions Of UseAll trademarks, service marks, trade names, images, illustrations, designs, photography, video and written materials that appear on this site are the property of DQM. No use of these may be made without the prior written consent of DQM. You may not reproduce, distribute, publish, copy, sell, modify, or create derivative works from, any of the contents of this site. The site as a whole is protected by worldwide copyright rights, and is owned by DQM. By using this site you agree to these terms and conditions of use. We reserve the right to change these terms and conditions of use at any time.